Privacy Policy

Last updated: 24.02.2026

rickycasino5.com (“Ricky Casino”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a fair, lawful, and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and gambling services at rickycasino5.com (the “Website”).

Ricky Casino acts as a data controller for the purposes of applicable data protection laws, including the EU/UK General Data Protection Regulation (“GDPR”) where it applies, and relevant privacy and gambling regulations in Australia.

By registering an account, using our services, or otherwise providing personal information to us, you:

• Acknowledge that we must process certain personal data in order to provide regulated gambling services to you; and
• Consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy, in addition to processing that we perform on the basis of legal obligations and our legitimate interests.

If you do not agree to this Privacy Policy, please do not use our Website or services.

Information We Collect

We may collect and process the following categories of personal information about you:

1. Personal Identification Details

• Full name
• Date of birth and age
• Residential address and country of residence
• Email address
• Telephone number
• Username and account ID

2. Account and Correspondence Data

• Account registration information
• Communication with our customer support team (emails, live chat logs, or other correspondence)
• Records of complaints, requests, and dispute handling

3. Financial and Transaction Data

• Deposit and withdrawal details
• Payment method information (e.g., partially masked card details, e-wallet account, bank account identifiers, cryptocurrency wallet identifiers where applicable)
• Transaction history including game participation, bets placed, wins and losses, bonuses used, and loyalty points
• Currency and account balance information

4. Verification and KYC Documentation

To comply with Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) obligations, as well as age and identity verification requirements, we may collect:

• Copies of identity documents (e.g., passport, ID card, driver licence)
• Proof of address (e.g., utility bill, bank statement)
• Payment method verification documents (e.g., redacted card copy, bank statement)
• Enhanced due diligence documentation where legally required

5. Technical and Usage Data

When you access or use the Website, we may automatically collect:

• IP address and approximate geographic location
• Device identifiers (e.g., device ID, browser type and version, operating system)
• Login time, session duration, and activity logs
• Information about pages viewed, clicks, and navigation paths
• Technical logs related to system performance, security, and error reports

6. Marketing and Preference Data

• Your marketing preferences (email, SMS, in-site notifications, push notifications)
• Records of your participation in promotions, tournaments, and bonuses
• Responses to surveys or feedback forms (where applicable)

We generally do not seek to collect special categories of data (e.g., health data, religious beliefs), and you should not provide such information to us. If you voluntarily provide such data, it will be processed only as strictly necessary and in line with applicable laws.

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

1. Provision of Gambling Services

• To set up, manage, and operate your player account
• To process deposits, bets, game participation, and withdrawals
• To verify your identity and eligibility to use our services (age and jurisdiction checks)
• To provide the games and gambling products that you request

Legal basis: Performance of a contract; compliance with legal obligations.

2. Customer Support and Communication

• To respond to your enquiries and provide customer support
• To notify you about important changes to our services, terms, or policies
• To manage player disputes and complaints

Legal basis: Performance of a contract; legitimate interests (to provide high-quality customer service).

3. Compliance with Legal and Regulatory Obligations

• To comply with AML/CFT and responsible gambling requirements
• To perform identity checks, source-of-funds checks, and risk assessments
• To monitor and report suspicious activities to relevant authorities where required
• To ensure that minors and self-excluded individuals do not have access to gambling services

Legal basis: Compliance with legal obligations; public interest.

4. Fraud Prevention and Security

• To detect and prevent fraud, money laundering, bonus abuse, and other unlawful activities
• To protect the integrity and security of our systems, games, and player accounts
• To enforce our Terms and Conditions

Legal basis: Legitimate interests (ensuring security and preventing fraud); compliance with legal obligations.

5. Analytics, Improvement, and Research

• To analyse website performance and user behaviour (on an aggregated or pseudonymised basis)
• To improve our products, services, and user experience
• To conduct internal reporting, statistical analysis, and business planning

Legal basis: Legitimate interests (enhancing our services and operations).

6. Marketing and Promotions

• To send you information about bonuses, promotions, tournaments, and special offers
• To personalise marketing content and recommendations based on your activity and preferences (where permitted by law)

Legal basis: Consent (where required by law); legitimate interests (where permitted, and only where your interests and rights do not override ours).

Marketing Communication

With your consent where required, we may use your contact details to send you:

• Promotional emails or SMS
• In-site messages or push notifications
• Information about new games, features, and exclusive offers

You can opt out of marketing communications at any time by:

• Using the “unsubscribe” link in any marketing email
• Adjusting your marketing preferences in your account settings (where available)
• Contacting us at [email protected]

Opting out of marketing will not affect service-related communications that are necessary for the operation of your account (e.g., account changes, transaction confirmations, or legal notices).

Obtaining Personal Information

We collect personal information through:

• Directly from you: When you create an account, make a deposit, participate in games, contact customer support, or respond to promotions.
• Automatically: Through cookies, analytics tools, and logging technologies when you visit or use the Website.
• Third-party providers and partners:
  • Identity verification and KYC service providers
  • Payment service providers and banks
  • Fraud and risk management agencies
  • Marketing and affiliate partners (where they refer you to our Website)

Where we receive your data from third parties, we take reasonable steps to ensure those third parties are legally permitted or required to disclose your information to us, and that they have collected it lawfully.

Data Recipients

Your personal data may be accessed by:

• Internal recipients within our group:

  • Compliance and AML officers
  • Customer support teams
  • Payment and finance departments
  • IT, security, and risk management teams
  • Marketing and analytics teams (on a need-to-know basis)

• Authorised external service providers:

  • Identity and KYC verification companies
  • Payment processors, banks, and financial institutions
  • Game providers and platform integrators
  • IT hosting, cloud services, and cybersecurity providers
  • Marketing, CRM, and analytics service providers
  • Professional advisers (e.g., legal, compliance, or auditors)

We ensure that third parties process your data only under written instructions, are bound by confidentiality obligations, and implement appropriate security measures.

Releasing Data to Third Parties

We may disclose your personal information to third parties in the following circumstances:

• Legal and regulatory requirements:

  • To comply with applicable laws, regulations, court orders, or requests from law enforcement, regulators, or government agencies.
  • To meet AML/CFT reporting obligations or responsible gambling requirements.

• Payment processors and financial institutions:

  • To process your deposits, withdrawals, and payment-related disputes.
  • To prevent fraud and verify transactions.

• Game and software providers:

  • To enable you to participate in games hosted or provided by third-party providers.
  • To investigate technical issues or game-related disputes.

• Business transfers:

  • In connection with any proposed or actual merger, acquisition, restructuring, or sale of assets, where your personal data may be transferred as part of the business.

• Enforcement of rights:

  • To protect our rights, property, or safety, as well as the rights, property, or safety of our players, employees, or others.
  • To enforce our Terms and Conditions or collect debts.

Where data is transferred outside of Australia or the European Economic Area (EEA), we take steps to ensure that appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) are in place, in accordance with GDPR and applicable local laws.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including to:

• Provide our services and operate your account
• Comply with legal, accounting, and reporting obligations
• Resolve disputes and enforce our agreements

In particular, and in line with typical AML requirements in many jurisdictions, we generally retain customer due diligence records and key transaction data for a minimum period of 5 years after the termination or closure of your account or the completion of the relevant transaction.

After the applicable retention period has expired:

• We will securely delete or anonymise your personal data; and
• You may have the right to request erasure of your data, subject to any overriding legal obligations.

If we anonymise your data (so it can no longer identify you), we may use this information indefinitely without further notice to you.

Security of Your Data

We apply appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include:

• Secure login with unique user ID and password
• Encryption of data in transit (e.g., TLS/SSL) and, where appropriate, at rest
• Firewalls and intrusion detection/prevention systems
• Role-based access controls, ensuring that only authorised staff can access personal data on a need-to-know basis
• Regular security assessments, monitoring, and audits
• Staff training on privacy, data protection, and information security

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your login details confidential and for any activity on your account. If you suspect unauthorised access, please contact us immediately at [email protected].

Your Rights & Contacting Us

Depending on your location and applicable law (including GDPR where relevant), you may have some or all of the following rights in relation to your personal data:

• Right of access: To obtain confirmation of whether we process your personal data and to receive a copy of that data.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure (“right to be forgotten”): To request the deletion of your personal data where there is no lawful reason for us to continue processing it (subject to legal retention obligations, such as AML requirements).
• Right to restriction of processing: To request that we restrict the processing of your data in certain circumstances.
• Right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
• Right to object: To object to processing based on our legitimate interests or to direct marketing at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time (this will not affect processing carried out before withdrawal).

To exercise any of your rights or ask questions about this Privacy Policy, please contact us at:

Email: [email protected]

If you believe that we have not handled your personal data in accordance with applicable laws, you have the right to lodge a complaint with a competent supervisory authority, such as:

• A data protection authority in the EU/EEA (if GDPR applies to you); and/or
• The relevant privacy or gambling regulator in your jurisdiction, including the Office of the Australian Information Commissioner (OAIC) for Australia.

We encourage you to contact us first so we can try to resolve your concerns.

Cookie Policy

Our Website uses cookies and similar technologies to enhance your experience and to help us understand how you use our services.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and store information about your preferences or past actions.

Types of Cookies We Use

1. Essential Cookies
   These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually set in response to your actions, such as:

   • Logging into your account
   • Remembering your session and security settings
   • Enabling core functionalities like navigation and access to secure areas

2. Functional Cookies

   These cookies enable enhanced functionality and personalisation, such as:

   • Remembering your preferences (language, currency, region)
   • Providing improved features and a more tailored experience

3. Analytics and Advertising Cookies

   We may use analytics and advertising cookies to:

   • Collect aggregated information on how visitors use the Website
   • Help us improve performance and tailor content
   • Deliver relevant advertising and measure its effectiveness, including through third-party providers

Where required by law, we will ask for your consent before placing non-essential cookies (e.g., analytics or advertising cookies) on your device. You can manage your cookie preferences through your browser settings or via any cookie consent tool provided on the Website. Disabling certain cookies may impact the functionality and performance of the Website.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after such changes constitutes your acceptance of the revised policy.