Ricky Casino

Responsible Gaming Policy

At rickycasino5.com, we are committed to providing a safe, fair, and enjoyable entertainment environment for all players. Gambling should always be a form of leisure and entertainment only. It must never be viewed as:

We recognise that for a small proportion of players, gambling can become problematic and lead to loss of control, financial hardship, and emotional distress. Our goal is to help you stay in control by:

If you ever feel that your gambling is no longer fun, or you are concerned about your own or someone else’s gambling behaviour, we strongly encourage you to take action immediately and use the tools set out below or contact our support team at [email protected].

Principles of Responsible Gambling

We promote responsible gambling based on the following principles:

If any of these principles are not being met, you should consider using our limit tools, taking a break, or seeking professional assistance.

Personal Limits – Staying in Control

To support responsible gambling, rickycasino5.com offers a range of Personal Limits that you can set directly in your account. These tools are designed to help you control how much time and money you spend on our platform.

You will find the “Personal Limits” section in your account settings. From there, you can set or adjust:

Amending Limits: Decreases vs. Increases

To protect you from impulsive decisions:

This delay is designed to prevent rash decisions made during emotional or stressful moments, such as after a losing session.

You can manage your limits at any time in your account or by contacting our support team at [email protected].

Types of Limits

Below is an explanation of all available limit types and how they work. We strongly recommend you set at least one financial limit before you start playing.

1. Deposit Limit

A Deposit Limit helps you control how much money you can add to your account over a chosen time period. You can set:

Once you reach your chosen deposit limit for the relevant period:

Deposit limits are a simple and effective tool to prevent overspending and maintain your gambling within an affordable budget.

2. Loss Limit

A Loss Limit restricts the maximum net loss you can incur over a chosen period (daily, weekly, or monthly). It is important to note:

For example, if you set a weekly loss limit of AUD 200 and you reach that net loss within the week:

Loss Limits are especially recommended if you tend to chase losses or struggle to stop when you are behind.

3. Wager Limit

A Wager Limit (or betting limit) restricts the total amount you can stake on bets during a defined time frame (daily, weekly, or monthly), regardless of whether you win or lose.

For example:

Key points:

Wager limits are a good tool if you want to control your overall activity level and time spent gambling, rather than just monitoring losses.

4. Cooling-Off Limit (Short-Term Breaks)

If you feel you need a short-term break from gambling, but do not wish to permanently close your account, you can apply a Cooling-Off Limit.

Cooling-off periods can range from:

During a cooling-off period:

Cooling-off periods are intended as a temporary pause to allow you time to reflect on your gambling behaviour and regain control.

5. Self-Exclusion Limit (Formal Self-Exclusion)

If you believe you are at risk of developing, or have already developed, a gambling problem, we strongly encourage you to use our Self-Exclusion tool.

Self-exclusion is a more serious and longer-term measure than a cooling-off period. With Self-Exclusion, your account will be disabled for a defined period, such as:

During a self-exclusion period:

Once a self-exclusion is active, it cannot be cancelled early. We may require a reassessment and a waiting period before allowing you to reopen your account once the exclusion period ends, and in some cases may refuse reactivation where we believe it is not safe or responsible to do so.

6. Self-Exclusion by Request (Manual Blocking via Support)

In addition to the automated tools in your account, you may also request self-exclusion directly through our Customer Support team.

If you wish to self-exclude (for a definite or indefinite period), please contact us at:

When contacting us, please:

Upon receiving your request:

If you have multiple accounts with rickycasino5.com under different details, you should inform us of all such accounts so that we can extend protection to them as well. We also recommend that you self-exclude from all other gambling providers you use.

External Help & Support for Problem Gambling

If you are concerned about your gambling or that of someone close to you, we strongly encourage you to seek help from independent professional organisations. These services are usually free, confidential, and experienced in dealing with gambling-related issues.

Below are some recognised support organisations and resources (including international options that offer online and telephone support):

These organisations provide counselling, self-help tools, and peer support groups. If you are unsure where to start, you can also contact our support team at [email protected] for guidance towards suitable responsible gambling resources.

Protection of Minors

rickycasino5.com takes the protection of minors extremely seriously. In line with Australian requirements:

Age Verification (KYC)

To prevent underage gambling and comply with legal obligations, we carry out Know Your Customer (KYC) and identity verification checks, which may include:

If we become aware or have reason to suspect that you are under 18:

We may also report such cases to the relevant authorities where required.

Advice for Parents and Guardians

If you share your device with children or young people, we recommend you take the following steps to prevent underage access:

To further support the protection of minors, you may consider using internet filtering and parental control software, such as:

These tools can help block access to gambling websites and other adult content on devices used by children.

Our Commitment

rickycasino5.com is fully committed to supporting responsible gambling and complying with all applicable laws and guidelines in Australia. We continuously review and enhance our systems, policies, and staff training to:

If you have any questions about this Responsible Gaming Policy, or if you need assistance in setting up limits, self-exclusion, or accessing support services, please contact us at:

Your wellbeing is our priority. If gambling stops being fun, stop gambling and seek help immediately.